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Inside Agentforce: How to Build Your First Salesforce AI Agent

Inside Agentforce: How to Build Your First Salesforce AI Agent 

Artificial intelligence has shifted from an experiment to an operational necessity. For organizations already running on Salesforce, Agentforce is the next leap – a framework for creating AI-powered agents that can act, decide and deliver outcomes inside your CRM. But the real question isn’t whether you need it. It’s how quickly you can put it to work.

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When systems fail, every second counts. A stalled checkout flow can cost millions in lost sales. A delayed patient data system can put lives at risk. In both cases, teams scramble to find the root cause. Traditional observability platforms throw dashboards, logs, and alerts at you. But here’s the thing:
Upgrading enterprise platforms (especially one as central as Liferay) is rarely just a version bump. It’s a strategic decision and one that should deliver measurable business value. In this post, I’ll walk you through Liferay 7.3 vs 7.4 differences, how the Liferay 7.4 upgrade tool changes the game, shifts in
The next era of software development is about writing smarter code, faster. And that’s where GenAI-powered developer tools come in. They’re not just “assistants” anymore, they’re evolving into autonomous collaborators that understand intent, context, and architecture.
Modern enterprises run on content. From internal knowledge hubs to customer portals, content determines how people experience your brand. That’s where Liferay shines as a robust platform for managing complex digital experiences across multiple teams, languages and workflows. But here’s the thing: managing content efficiently isn’t just about publishing faster.
Artificial Intelligence has moved beyond static models that simply generate text. We’re now entering the era of AI Agents, systems that can reason, act, and adapt. For decision-makers, the real question isn’t whether to adopt AI Agents, but how to architect them in a way that drives measurable business outcomes.
2025 is shaping up to be the year when AI Agents move from experimental copilots to fully autonomous colleagues. For business leaders, the shift is about reimagining how organizations operate, compete and grow. The key question isn’t whether AI Agents will change work but how fast they’ll evolve from assistants
For decades, Salesforce has been the go-to CRM for companies seeking more than just a database of customer records. But the role of a CRM is changing. It’s no longer enough to simply track deals or log calls. Leaders are asking: how can this system think with us, guide us,
In the past, choosing between Liferay CE vs DXP felt like a binary bet: go with the free open-source platform and be ready to bear all the operational burden, or pay for the enterprise version and get safety, features, and support.
Artificial intelligence has quickly moved from hype to utility, and nowhere is this clearer than in how businesses are adopting conversational AI. ChatGPT is becoming a genuine driver of business outcomes. The real question for leaders today isn’t whether to use it, but how to make it work for your
Supplier onboarding has always been one of those processes that can either accelerate a business relationship or stall it before it even begins. Vendors want clarity, buyers want compliance, and both sides want efficiency. The tricky part is balancing structure with flexibility. That’s where personalization in Liferay Supplier Onboarding becomes
The conversation around prompt engineering has evolved quickly. What started as a handful of clever templates for coaxing better answers out of AI systems is now moving toward something far more serious: enterprise-grade infrastructure for managing, scaling, and governing prompts across business-critical use cases.
In the 2025 business environment and beyond, efficient supplier onboarding is crucial for maintaining strong supply chain relationships. Manual, error-prone, and slow, traditional onboarding processes often cause unnecessary delays and inefficiencies. Liferay Supplier Portal, built on Liferay DXP (Digital Experience Platform), revolutionizes supplier management by offering a seamless, digital-first approach
Artificial Intelligence has progressed through various learning paradigms, including supervised learning, unsupervised learning, and, most recently, reinforcement learning. Among these, reinforcement learning (RL) is unique because it doesn’t rely solely on labeled data or static patterns.
Decision makers don’t need another vendor list. You need clarity on when Liferay is the smartest call and what outcomes you can expect. The short version: in Gartner’s 2025 coverage of Digital Experience Platforms (DXPs), Liferay is explicitly strong where enterprises are feeling the most pressure right now: authenticated, secure,
Artificial intelligence isn’t just about text anymore. Models today can process images, audio, video, and text in a single workflow, opening doors to richer applications that go beyond simple Q&A. This shift is powered by multimodal prompting, a method where different types of inputs work together to generate better, more

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