Energy & Utilities

From the customers' side, utility portals are often known for their high call center volume. With outdated and non-unified systems, billing, usage data, and outage information are spread out and hard to find. For field technicians, portals lack cohesion and lead to inefficient workflows. For both, real-time updates are often unreliable, especially for repairs, outages, and technician scheduling. Additionally, regulatory requirements change frequently, and legacy portals can’t adapt. At Nirvana Lab, we help reinvent this industry by ensuring utility data reliability, creating an intuitive customer dashboard, and improving the technician’s field operation management system.