Salesforce has evolved significantly over the years, transitioning from Salesforce Classic to the modern Salesforce Lightning experience. For businesses and decision-makers, choosing between Salesforce Lightning vs Classic is a critical decision that impacts user productivity, customization, and long-term scalability.
But what are the key differences between Lightning and Classic in Salesforce, and how do you decide which is the right fit for your organization? This in-depth guide will compare both platforms, highlight their strengths and weaknesses, and help you determine which is better: Salesforce Classic or Lightning for your business needs.
Salesforce Lightning vs Classic: A High-Level Comparison
Before diving deep into the differences, let’s briefly outline what each platform offers:
- Salesforce Classic: The original Salesforce interface, known for its simplicity and familiarity among long-time users.
- Salesforce Lightning: A redesigned, modern UI with enhanced features, AI-driven insights, and improved customization.
Now, let’s explore the difference between Salesforce Lightning and Classic in detail.
Key Differences Between Lightning and Classic in Salesforce
Here’s a quick breakdown of the major distinctions between the two platforms:
1. User Interface (UI) & Experience
Salesforce Classic
- Traditional, text-heavy layout.
- Simple but less visually engaging.
- Limited drag-and-drop functionality.
Salesforce Lightning
- Modern, intuitive, and visually appealing.
- Dynamic components with drag-and-drop customization.
- Responsive design optimized for mobile and desktop.
Why it matters: Lightning’s UI improves user adoption, reduces training time, and enhances productivity with interactive dashboards and streamlined navigation.
2. Performance & Speed
Classic
- Faster for users accustomed to its straightforward navigation.
- May feel outdated but performs well for basic operations.
Lightning
- Built on a faster framework but can be slower with complex customizations.
- Utilizes Lightning Locker for security, which may impact some legacy apps.
Decision factor: If speed is critical for simple tasks, Classic may feel quicker. For long-term scalability, Lightning’s optimizations are superior.
3. Customization & Flexibility
Classic
- Limited customization options.
- Relies on developer-heavy modifications for advanced features.
Lightning
- Lightning App Builder allows drag-and-drop page customization.
- Lightning Components enable reusable, modular functionality.
- Better support for third-party integrations.
Why it matters: Lightning provides greater flexibility for businesses looking to tailor Salesforce to their unique workflows.
4. Reporting & Dashboards
Classic
- Basic reporting tools with static dashboards.
- Limited interactivity.
Lightning
- Dynamic dashboards with real-time updates.
- AI-powered Einstein Analytics for predictive insights.
- Interactive charts and drill-down capabilities.
Decision factor: If data-driven decision-making is crucial, Lightning’s advanced reporting is a game-changer.
5. Mobile Experience
Classic
- Mobile app available but less intuitive.
- Limited functionality compared to desktop.
Lightning
- Fully responsive mobile experience.
- Lightning Mobile App mirrors desktop capabilities.
- Offline access and mobile-specific features.
Why it matters: For field teams or remote work, Lightning’s mobile experience is far superior.
6. Automation & AI Capabilities
Classic
- Supports workflow rules and Process Builder but lacks AI.
Lightning
- Einstein AI provides predictive insights, automated recommendations, and next-best-action prompts.
- Enhanced Flow Builder for complex automation.
Decision factor: Lightning is the clear winner for businesses leveraging AI and automation.
7. Integration & Future-Readiness
Classic
- Works well with legacy systems but lacks support for newer integrations.
- Salesforce is gradually phasing out Classic-only features.
Lightning
- Designed for modern APIs and cloud integrations.
- Future-proof with continuous updates from Salesforce.
Why it matters: Choosing Lightning ensures long-term compatibility with Salesforce’s roadmap.
How to Decide Between Salesforce Classic and Lightning
Now that we’ve compared the key differences between Lightning and Classic in Salesforce, how do you make the right choice? Consider these factors:
1. User Adoption & Training Needs
- If your team is used to Classic, transitioning to Lightning may require training.
- Lightning’s intuitive UI reduces learning curves for new hires.
2. Business Complexity & Customization
- Classic is sufficient for simple CRM needs.
- Lightning is better for businesses requiring advanced automation, AI, and customization.
3. Mobile & Remote Work Requirements
- Lightning is the best choice for teams relying on mobile access.
4. Future-Proofing Your CRM
- Salesforce is investing in Lightning, meaning Classic will eventually become obsolete.
5. Cost & ROI Considerations
- Lightning may require initial investment in training and customization but offers long-term efficiency gains.
Which is Better: Salesforce Classic or Lightning?
The answer depends on your business needs:
Choose Salesforce Classic if:
- Your team is resistant to change.
- You rely on legacy customizations not yet Lightning-compatible.
- You have minimal need for advanced reporting or AI.
Choose Salesforce Lightning if:
- You want a modern, scalable CRM.
- Your business benefits from AI, automation, and dynamic dashboards.
- You need a better mobile experience.
For most organizations, Lightning is the future-proof choice.
Final Thoughts
The debate between Salesforce Lightning vs Classic ultimately comes down to usability, scalability, and future readiness. While Classic remains functional, Lightning’s advanced features, AI-driven insights, and customization capabilities make it the superior choice for growing businesses.
If you’re still unsure how to decide between Salesforce Classic and Lightning, consider a phased migration, allowing users to adapt gradually while leveraging Lightning’s powerful tools.
What’s your experience with Lightning vs. Classic? Share your thoughts in the comments!
